Terms of Service

EPTAPRINT S.R.L., with registered office at Borgo Pietro Wuhrer 39, 25123 Brescia (BS), Italy; VAT number and Italian tax code (Codice Fiscale) 04698670983; REA number BS-634601; registered with the Companies Register (Registro delle Imprese) of Brescia; an Innovative Startup under Italian Decree-Law 179/2012 (hereinafter "EptaPrint" or the "Supplier").

These Terms of Service (hereinafter the "Terms") govern the use of the website www.eptaprint.com (hereinafter the "Website") and the supply of industrial 3D printing, prototyping and Design for Additive Manufacturing (DfAM) consulting services, as well as the production of components, tooling and short runs (hereinafter the "Services"). Use of the Website constitutes full acceptance of these Terms.

The Website is intended for a professional (B2B) audience. Users undertake to use the Website in accordance with the law, the principle of good faith and these Terms, and to refrain from any conduct that may impair its operation or security, including attempts at unauthorized access, mass scraping, reverse engineering or the submission of unlawful content.

Requests submitted through the Website's forms (general inquiries, quote requests, CAD file uploads) constitute mere invitations to negotiate and are in no way binding on the Supplier. CAD file uploads are limited to the .STL, .STEP and .STP formats, up to 200 MB per file and a maximum of 5 files per request.

Quotes issued by EptaPrint are valid for 30 days from the date of issue, unless otherwise stated in writing. The contract is deemed concluded only upon an order confirmation signed by the customer and countersigned by the Supplier. Any technical specifications, tolerances and certifications must be expressly agreed and stated in the order confirmation.

The delivery times communicated are indicative and run from the order confirmation and the receipt of the final files and of any advance payments. Delays due to force majeure, unforeseeable events or causes not attributable to the Supplier (including strikes, unavailability of raw materials, natural disasters and IT outages) do not give rise to any compensation.

Unless otherwise agreed in writing, payments are made by bank transfer in accordance with the methods and terms stated on the invoice. In the event of late payment, default interest under Italian Legislative Decree 231/2002 accrues automatically by operation of law.

All content on the Website (texts, images, trademarks, logos, source code) is the property of EptaPrint or of the respective rights holders and is protected by copyright and industrial property laws. Reproduction, in whole or in part, without written authorization is prohibited.

CAD files and technical information uploaded by users remain the exclusive property of the customer. EptaPrint undertakes to treat such data with the utmost confidentiality, to use it solely to perform the requested Service and, on request, to sign a standard Non-Disclosure Agreement (NDA).

The customer warrants that it holds the necessary rights to the files and drawings it submits and that it does not infringe any third-party rights (patents, designs, copyright). The customer shall indemnify and hold EptaPrint harmless against any third-party claim arising from such infringement.

EptaPrint is liable only for direct and foreseeable damage attributable to its own gross negligence or willful misconduct, up to the value of the order. To the extent permitted by law, any liability for indirect damage, loss of profit, loss of savings, business interruption, loss of data or reputational damage is excluded.

The Website is provided "as is"; the Supplier does not warrant that it is free from interruptions, errors or vulnerabilities, although it adopts the reasonable security measures described in the Privacy Policy.

How personal data are processed is described in the Website's Privacy Policy and Cookie Policy, which form an integral part of these Terms.

EptaPrint reserves the right to amend these Terms at any time. The version in force can always be consulted at this address. Amendments apply to orders placed after the date of publication.

These Terms are governed by Italian law. The Court of Brescia (Foro di Brescia) shall have exclusive jurisdiction over any dispute concerning the interpretation, performance or termination of the relationship, without prejudice to any mandatory venue established by law for the protection of consumers.

The European ODR platform was closed on 20 July 2025. Consumers can consult the European Commission's information on alternative dispute resolution (ADR) procedures and bodies: Consumer redress in the EU.

For any communication concerning these Terms, please write to info@eptaprint.com or call +39 351 433 5740. Last updated: September 2026.